Terms of Service

Tattoo Appointment Policy

Thank you for choosing us for your tattoo! Please carefully read our policy to ensure a smooth and enjoyable experience.

  1. Appointment Requests:
    All tattoo appointments are by application only. We carefully review each application to match the artist’s availability and style preferences to make sure we can complete your request.

  2. Non-Refundable Deposit:
    A 20% non-refundable deposit of the total tattoo quote is required to secure your appointment. This deposit will be applied toward the total cost of your tattoo.

  3. Design: Design will not begin until deposit has been paid - once design has been created by the artist we will send design concept within 7-14 days before your appointment for approval once agreed by both parties you will need to pay for the full design after the 2nd design concept even if you change your mind and want to purchase a new design as most of our design times can be between 1-3 hours of our artist work as some hand draw designs the cost for each new design is $120.00.

  4. Cancellation and Rescheduling:
    If you need to cancel your appointment within 72 hours of your appointment, no refund will be issued for the deposit. However, you may reschedule your appointment if space is available with your artist. Due to high demand and scheduling, rescheduling can only occur based on the artist’s availability. Please note that we book appointments well in advance almost 2 - 3 months.

  5. No-Show or Late Arrival:
    No shows or arrivals late by 30 minutes or more without prior communication will result in the immediate cancellation of your appointment. In such cases, the deposit will be forfeited, and no service will commence.

We strive to offer exceptional service and respect both your time and the artist's time. Please ensure that you communicate any changes in your schedule as soon as possible.

By booking an appointment, you agree to the terms outlined in this policy.

Thank you for understanding!

Health & Safety Policy

At Brother Tip Tattoo & Art, your safety and well-being are our top priority. We are committed to maintaining a clean, safe, and comfortable environment for all our clients, staff, and visitors. Please take a moment to review our health and safety guidelines.

  1. Studio Hygiene and Sanitation:
    We adhere to the highest standards of cleanliness and hygiene in our studio. All equipment is thoroughly sanitized before and after each use. Our artists follow strict protocols to ensure a sterile environment, and disposable materials are used whenever possible.

  2. Health Screening:
    If you are feeling unwell, have been in contact with someone who has tested positive for contagious illnesses, or have any health concerns, we ask that you reschedule your appointment. We prioritize the health and safety of everyone in the studio.

  3. Children in the Studio:
    For safety reasons, no children are allowed in the studio. We recommend arranging childcare for your appointment, as the studio environment may not be suitable or safe for young children.

  4. Support Person Policy:
    Only one support person is allowed to accompany clients into the studio. This person must remain seated in the designated area and follow all studio guidelines. We appreciate your understanding in keeping the studio environment calm and comfortable for all clients.

  5. Tattoo Aftercare and Follow-Up:
    We will provide you with comprehensive aftercare instructions to ensure proper healing. Should you have any questions or concerns after your session, don’t hesitate to contact us for support. Your well-being is our priority.

By booking an appointment with us, you agree to adhere to these health and safety guidelines. Thank you for helping us maintain a safe and comfortable space for all.

Age Policy

At Brother Tip Tattoo & Art , we prioritize the safety and well-being of our clients and students. Please review our age policy below:

  1. Studio Age Requirement:
    Our studio is R16, meaning no children are allowed in the studio. We ask that you make arrangements for childcare before visiting.

  2. Tattoos:
    Tattoos are available to individuals aged 16 and above, with parental consent required for clients under 18. If you are under 18, a parent or guardian must accompany you to sign consent forms.

We appreciate your understanding and adherence to our age policy to ensure a safe and professional environment for all our clients and students.

Client Conduct & Behaviour Policy

At Brother Tip Tattoo & Art, we are dedicated to providing a professional, safe, and respectful environment for both our clients and our team. To ensure a positive experience for everyone, we ask that all clients adhere to the following conduct and behavior guidelines:

1. Respectful Behavior:

We expect all clients to treat our staff, artists, and other clients with respect and courtesy at all times. Any form of verbal, physical, or emotional abuse will not be tolerated. Disrespectful behavior may result in the immediate cancellation of your appointment without a refund.

2. Punctuality:

Please arrive on time for your appointment. Arriving late by more than 15 minutes may result in a reduced session time or cancellation of your appointment. If you know you’ll be late, please contact us as soon as possible.

3. Alcohol and Drugs:

For the safety of both you and our team, no alcohol or drugs are allowed in the studio before or during your tattoo or piercing appointment. If you are under the influence of alcohol or drugs, your appointment will be canceled, and your deposit will be forfeited.

4. Health and Medical Considerations:

If you have any medical conditions, allergies, or health concerns that may affect your tattoo or piercing, please inform your artist before your appointment. This ensures that we can provide the best possible care and avoid any risks.

5. Children and Unaccompanied Minors:

For safety reasons, no children are allowed in the studio. If you are under 18, a parent or guardian must accompany you to your tattoo or piercing appointment to sign consent forms.

6. Personal Hygiene:

Please ensure you have practiced good personal hygiene before your appointment. We want everyone to feel comfortable in the studio, and maintaining a clean and pleasant environment is important for the overall experience.

7. Mobile Phones and Photography:

We ask that you keep your mobile phone on silent during your appointment. Photography and video recording are not allowed unless prior permission is granted. We do encourage you to share your new tattoo or piercing on social media, but please respect the artist's work and privacy.

8. Disruption and Noise:

Please refrain from disruptive behavior, including loud talking, excessive noise, or using headphones that may disturb others. We aim to provide a calm and focused environment for both clients and artists.

9. Right to Refuse Service:

We reserve the right to refuse service to any client who engages in inappropriate behavior, fails to follow our policies, or makes others uncomfortable. In such cases, your deposit will be forfeited, and no service will be provided.

We are committed to creating a welcoming and professional environment for everyone. By booking an appointment with us, you agree to adhere to these conduct guidelines. Thank you for your understanding and cooperation!

Support Person Policy

At Brother Tip Tattoo & Art, we understand that some clients may require support during their tattoo, piercing, or course experience. To ensure a safe, comfortable, and respectful environment for everyone, please review our Support Person Policy:

  1. One Support Person Only:
    Clients may bring one support person to accompany them during their appointment or course. This person must remain seated in the designated area and follow all studio guidelines. This helps us maintain a calm and focused atmosphere for all clients and staff.

  2. No Children Allowed:
    For safety and comfort, children are not permitted in the studio, even if accompanied by a support person. We recommend arranging childcare before your appointment or course.

  3. Support Person Conduct:
    The support person must behave respectfully and follow all studio rules, including maintaining quiet and not causing disruptions. Any disruptive behavior may result in the cancellation of the appointment or course, and the support person may be asked to leave the premises.

  4. Support for Medical or Emotional Needs:
    If you require a support person for medical or emotional reasons, please inform us in advance. We are happy to accommodate your needs, ensuring a comfortable experience.

  5. Health and Safety:
    We ask that support persons follow the same health and safety guidelines as clients, including adhering to any COVID-19 protocols or other studio requirements.

By bringing a support person, you agree to these terms and help us maintain a positive experience for everyone. Thank you for your understanding and cooperation!

Tattoo Aftercare & Follow-Up Policy

Congratulations on your new tattoo! Proper aftercare is essential for ensuring your tattoo heals well and stays vibrant. Please take the time to follow the instructions carefully.

  1. Aftercare Instructions:
    • No swimming
    Avoid pools, spas, the ocean, rivers, and hot tubs for at least 2 weeks.

    • No picking or peeling
    Let the tattoo naturally flake and heal. Do NOT peel, scratch, or pick at any stage.

    • Keep out of the sun
    Avoid direct sunlight and tanning beds. Once healed, always use SPF 50 to protect your tattoo.

    • Keep it clean
    Gently wash with warm water and mild, fragrance-free soap. Pat dry — don’t rub.

    • Moisturise lightly
    Apply a thin layer of aftercare cream 2–3 times per day. Do not over-moisturise.

    • Avoid tight or dirty clothing
    Wear loose, clean clothes to prevent irritation and infection.

    • No heavy training or sweating
    Avoid the gym, saunas, long hot showers, and excessive sweating for 5–7 days.

    • Do not submerge in water
    Showers only — no baths for 2 weeks.

    • Avoid contact with animals
    Keep pets away from your new tattoo during the early healing stage.

    • Healing time
    Most tattoos take 2–4 weeks to heal on the surface and up to 3 months to fully settle.

  2. Touch-Ups:
    Touch-ups may be necessary if there are any areas that heal unevenly or need refinement or finishing. Please note that touch-ups are not free after 3 months and must be paid for at the time of booking. Touch-up appointments need to be scheduled in advance, as we book appointments well ahead of time.

  3. Failure to Follow Aftercare Instructions:
    To ensure the best healing process, it’s crucial that you follow the aftercare instructions carefully. If you do not follow the aftercare guidelines, we may decline to perform touch-ups. This is because improper care can lead to poor healing, which may affect the final result of your tattoo.

By booking your tattoo appointment, you agree to follow the aftercare instructions provided. We are happy to assist with any questions or concerns during the healing process. Thank you for taking care of your new artwork!